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1.1 Choco Story Brussels, whose registered office is located at Rue de l'Étuve 41, 1000 Brussels, registered with the BCE under number 0552 921 873 (hereinafter “Choco Story Brussels”), operates a website via www.choco-story-brussels.be (hereinafter the “Website”).
1.2 All personal data we collect (hereinafter “Data”) will be processed in accordance with applicable Belgian and European data protection regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – “GDPR”), Directive 2002/58/EC as amended by Directive 2009/136/EC, and the Belgian Law of 13 June 2005 on electronic communications, as amended by the Law of 10 July 2012.
1.3 You are invited to carefully read this Privacy Policy (hereinafter the “Policy”) and to take note of its contents.
2.1 This Policy outlines the measures taken for the processing and management of your Data while using the Website, as well as your rights as a user.
2.2 The Policy applies to all services offered by Choco Story Brussels through the Website.
3.1 When you visit our Website, we may collect information (including Data) in several ways:
3.1.1 Data provided by users. We collect Data that you submit via the Website in order to allow Choco Story Brussels and its Partners to validate a booking for a museum visit.
3.1.2 Information gathered through technological tools. When you browse our Website, our systems may passively collect data such as your IP address or browser type. We also use cookies to collect information on the date and time of your visit and the areas of the Website you browsed.
3.2 By visiting our Website or providing your Data, you consent to the collection and processing of your Data as described in this Policy. If you do not consent to or cannot authorize such processing, please do not use the Website.
3.3 You may withdraw your consent at any time by contacting Peggy Van Lierde at Rue de l'Étuve 41, 1000 Brussels, or via email at info@choco-story-brussels.be.
4.1 The Data we collect is used to manage and follow up on your museum visit booking. It also helps us improve our services by informing us about your interests, preferences, and usage patterns.
4.2 We may use collected Data, ourselves or through other channels, for promotional, commercial, or informational purposes. This may include newsletters or electronic communications, unless you opt out.
4.3 We may also use this Data for research aimed at improving our services.
4.4 We may disclose your Data if necessary to (a) comply with legal obligations or court orders, or (b) protect our rights or those of Website users.
4.5 We may share your Data with direct marketing partners if you opt in to receive promotional content. These partners are required to respect this Policy and may only use your Data to provide services/products expressly requested by Choco Story Brussels.
4.6 We may share your Data with our accountant, Quartus, for service delivery purposes.
4.7 We may “anonymize” your Data by removing personally identifiable elements and aggregate it for statistical or professional use, and disclose such anonymous data to third parties.
4.8 Except as described herein, we do not sell or transfer Data to third parties without your consent.
5.1 You have the right to object to the processing of your Data for direct marketing purposes. You can exercise this right by writing to Choco Story Brussels at Rue de la Tête d’Or 9-11, 1000 Brussels, or by email at info@choco-story-brussels.be.
5.2 To unsubscribe from newsletters, click the unsubscribe link in any email. If that does not work, you may use the contact methods described in article 6.1.
6.1 In accordance with GDPR articles 15–18, you have the right to access, correct, delete, and restrict the processing of your Data.
6.2 You may exercise these rights by writing to Choco Story Brussels at Rue de l'Étuve 41, 1000 Brussels or by email at info@choco-story-brussels.be.
6.3 We may ask you to confirm your identity before responding to your request.
7.1 You have the right to receive the Data you provided to Choco Story Brussels in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where processing is carried out by automated means.
8.1 Cookies are data sent from our server to your browser and stored on your device when you visit the Website. They make browsing easier and faster and help us personalize your experience.
8.2 Choco Story Brussels uses the following types of cookies:
Choco Story Brussels may retain your Data for up to five years after the cancellation of your registration in order to offer you new products and/or services.
Without prejudice to any other administrative or judicial recourse, you have the right to file a complaint with a supervisory authority, in particular in your country of residence, place of work, or place of the alleged violation, if you believe that the processing of your Data violates the GDPR.
Belgian Data Protection Authority • Rue de la Presse 35, 1000 Brussels
Tel: +32(0)2 274 48 00 • Fax: +32(0)2 274 48 35
Email: commission@privacycommission.be
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